Privacy Policy

X Response ("X Response," "we," "us," or "our") operates a national emergency restoration network and the website at xresponse.net. This Privacy Policy explains what information we collect, how we use and share it, and the choices you have. It applies to information we collect through our website, by phone, by text message, and through the forms you submit when requesting restoration services.

By using our website or contacting us, you agree to the practices described in this policy. If you do not agree, please do not use our website or submit your information to us.

Information you provide to us

When you request help, request a quote, or otherwise contact us, we may collect:

• Your name and contact details (phone number, email address, mailing or property address)
• Details about your property and the damage you are reporting, including the type of emergency, photos you choose to share, and the timing of the event
• Insurance-related details you choose to share so we can help you understand how your policy aligns with the work
• The content of your communications with us, including calls, text messages, chat messages, and form submissions

Information we collect automatically

When you visit our website, we and our analytics providers may automatically collect technical information such as your IP address, browser type, device information, pages viewed, referring pages, and the dates and times of your visits. We collect this information using cookies and similar technologies (see Cookies and Analytics).

We use the information we collect to:

• Respond to your request and coordinate emergency restoration services through our network of restoration partners
• Contact you about your request by phone, text message, or email
• Provide documentation and guidance to help you understand how your insurance policy may align with the restoration work
• Operate, maintain, and improve our website and services
• Analyze website usage and measure the performance of our content and advertising
• Comply with legal obligations and enforce our Terms of Service

We do not sell your personal information. We share it only as needed to provide our services and operate our business:

• Restoration partners. When you request service, we share your contact details and the information about your property and damage with the restoration partner or partners in our network who will perform or coordinate the work in your area.
• Service providers. We use trusted vendors to operate our website, host data, send communications, power chat and lead management, and provide analytics. These providers may process your information on our behalf and are restricted from using it for unrelated purposes.
• Legal and safety. We may disclose information when required by law, to respond to legal process, or to protect the rights, property, or safety of X Response, our customers, or others.
• Business transfers. If X Response is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

If you provide your phone number and consent to text messaging, we may send you text messages related to your service request, including responses, scheduling, and status updates. Message frequency varies. Message and data rates may apply.

You can opt out at any time by replying STOP to any text message from us. You may reply HELP for assistance. Opting out of text messages will not affect our ability to contact you by phone or email about your request. We do not share your mobile opt-in information with third parties for their own marketing purposes.

We use cookies and similar technologies to operate our website and understand how it is used. Our website uses Google Analytics, which sets cookies that help us measure traffic and usage patterns. The information generated is used to evaluate website activity and compile reports.

Most browsers let you refuse or delete cookies through their settings. If you disable cookies, some parts of the website may not function as intended. You can learn more about how Google uses data at Google's policy site.

We retain your information for as long as needed to provide our services, maintain records of the work coordinated, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or de-identify it.

We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. You share information with us at your own risk.

Depending on where you live, you may have rights regarding your personal information, including the right to request access to, correction of, or deletion of the information we hold about you, and the right to opt out of certain uses. To exercise any of these rights, contact us using the details in the Contact Us section. We will respond consistent with applicable law and may need to verify your identity before acting on your request.

We will not discriminate against you for exercising any of these rights.

Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.

Our website may contain links to third-party websites, including those of our restoration partners. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party site you visit.

We may update this Privacy Policy from time to time. When we make changes, we will revise the "Last updated" date at the top of this page. Material changes will be posted on this page. Your continued use of our website or services after an update means you accept the revised policy.

If you have questions about this Privacy Policy or how we handle your information, contact us:

• By phone: (616) 512-1661
• Through our contact page